FAQs

FAQs – Frequently Asked Questions

Who do I contact regarding general travel information ?

For information regarding general travel information please email airvisitorinfo@hawaii.gov or you may contact the respective VIP (Visitor Information Program) below.

Hilo International Airport (808) 961-9321
Daniel K Inouye International Airport (808) 836-6413
Kahului Airport (808) 872-3893
Ellison Onizuka Kona International Airport at Keahole (808) 329-3423
Lanai Airport (808) 872-3893
Lihue Airport (808) 274-3800
Molokai Airport (808) 567-6361


Who do I contact regarding airport specific issues?

For airport specific issues/complaints, please check the Contact Us page for the appropriate manager.

Hilo International Airport (808) 961-9300
Daniel K Inouye International Airport (808) 836-6411
Kahului Airport (808) 872-3830
Ellison Onizuka Kona International Airport at Keahole (808) 327-9520
Lanai Airport (808) 872-3830
Lihue Airport (808) 274-3800
Molokai Airport (808) 872-3830

 

Who do I contact regarding low-flying aircraft?

Aircraft in flight are the jurisdiction of the Federal Aviation Administration (FAA).  To report a low-flying aircraft, contact the FAA Honolulu Flight Standards District Office at (808) 837-8300 and provide as much detail as possible on the aircraft concerned to assist their investigation.

 

What type of ground transportation is available at the various airports?

Hilo International Airport
Daniel K Inouye International Airport
Kahului Airport
Ellison Onizuka Kona International Airport at Keahole
Lihue Airport
Molokai Airport

How early should I arrive prior to a flight?

Check with the airline you are flying on. The airline phone numbers can be found on the web page, http://airports.hawaii.gov/hnl/airport-information/airlines-at-hnl

 

I have a connecting flight to a neighbor island from Daniel K Inouye International Airport. How is my luggage being handled?

Your ticket jacket contains claim tickets for your individual pieces of luggage. The claim ticket has the airport code for the final destination for your luggage. Example: You have claim tickets and are arriving at Daniel K Inouye International Airport and you have a connecting flight to Maui. If the final destination on the claim ticket reads HNL, your luggage will be dropped off at Daniel K Inouye International Airport. You will need to retrieve your luggage from Baggage Claim and take your luggage with you to the connecting flight. The common airport codes are:

HNL – Daniel K Inouye International Airport

ITO – Hilo International Airport

KOA – Ellison Onizuka Kona International Airport at Keahole

LIH – Lihue Airport

OGG – Kahului Aiport


Is there some sort of visitor information assistance at the airports?

All major islands except Lanai and Molokai have a Visitor Information Program at the airport which assist the traveling public with airport and tourist-related information.

For passengers with short layovers at Daniel K Inoyue International, are there facilities for showering and short naps?

The Airport Mini Hotel is no longer available. However, there are hotels just off the airport.

Courtesy phones are located on the Travelers Information Board in the baggage areas.

Are there baggage/luggage lockers or baggage storage facility at Daniel K Inouye International Airport, where are they located, and what are the rates, sizes available, and hours or operation?

Due to enhanced airport security requirements, baggage storage and locker facilities at the Daniel K Inouye International Airport are not available.

Aloha Airport Delivery maintains 4 vehicles onsite with a 5 minute response time. Baggage pick up and return anywhere on airport property and charge $20.00 for up to 4 bags for the first day and a reduced fee for multiple days. Personnel are available onsite at the airport 7 days a week between 8:00 AM and 8:00 PM. Storage is prepaid and 24 hour pick up and delivery upon approved reservations. Their phone number is (808) 372-5411. They can also be contacted via their website located at www.alohaairportdeliveryandstorage.com

The second company is Alii Stor-Mor that is located about a mile from the airport that has indicated to us over the phone that they could store items or luggage (up to four suitcases) for $20.00-$25.00 per day depending on the size of the bags. Their storage facility is open from 8:00 a.m. to 6:00 p.m. I would suggest contacting either by phone at (808) 836-0135, email at alii@aliistormor.com, or through the internet on their website, www.aliistormor.com, to get further details on this service. You may need to use a taxi or rent a car to transport your items for this establishment if they can not arrange to pick up your luggage from the airport which may or may not be possible depending on the size of the unit that is rented, how busy they are and their available personnel.

The last option would be Diamond Head Self Storage which charges $28.50 plus tax for up to four bags ($5.00 for each additional bag over four) from one to five days and $5.00 more per bag for six to ten days (over ten days will be charged the monthly rate). They are open from 7AM-7PM M-F, 9AM-5PM Sat, and 10AM-4PM Sun and can be contacted at phone number (808) 833-6870, fax number (808) 834-3450, email at info@diamondheadselfstorage.com, or through their website at www.diamondheadselfstorage.com. They do not pick up at the Daniel K Inouye International Airport and items for storage would have to be taken to their address near the airport at 633 Ahua Street, Honolulu, Hawaii 96819.

Are there wheelchairs available for use by disabled passengers?

Airlines provide assistance to passengers with special needs through their skycap (porter) service. Disabled passengers should make arrangements with their air carrier in advance, preferably when reservations are made/confirmed.

How can I comment or make a suggestion about my experiences at the airport?

The Airports Division maintains the Airports Suggestion Hotline which accepts comments and suggestions from the public. The hotline has handled comments ranging from commendations for airport/airline employees to the amount of noise generated by aircraft operations.

The phone number for the hotline is 1-888-697-7813.

What is the distance from Daniel K Inouye International Airport to Waikiki?

9 miles

Is it necessary to rent a car on Oahu?

The City and County of Honolulu operates “The Bus”. The Bus offers extensive routes which travel to all the major tourist attractions.

How can we rent space at an airport?

Hawaii’s Statewide Airports System is comprised of fifteen airports and is operated as a single system for management and financial purposes on behalf of the State by the Department of Transportation.

If you have specific airport(s) in mind, please direct your written inquiry detailing what location, space requirements and type of business to the respective Airport Manager with a courtesy copy to the Airports Administrator.

I have a product and/or service that I think the travelling public can use. Who shall I contact?

Please write a letter describing the product and/or service and a brief description about your company to the Airports Administrator.

I have a product and/or service that I think the airport can use. Who shall I contact?

Please write a letter describing the product and/or service and a brief description about your company to the respective Airport Manager with a courtesy copy to the Airports Administrator.