FAQs

FAQs – Frequently Asked Questions

Who do I contact regarding general travel information?

For information regarding general travel information please email airvisitorinfo@hawaii.gov or you may contact the respective VIP (Visitor Information Program) below. For other questions please check the Contact Us page for the appropriate manager.

Hilo International Airport (808) 961-9321
Honolulu International Airport (808) 836-6413
Kahului Airport (808) 872-3893
Kona International Airport at Keahole (808) 329-3423
Lihue Airport (808) 274-3800
Molokai Airport (808) 567-6361

What type of ground transportation is available at the various airports?

Hilo International Airport
Honolulu International Airport
Kahului Airport
Kona International Airport at Keahole
Lihue Airport
Molokai Airport

How early should I arrive prior to a flight?

Check with the airline you are flying on. The airline phone numbers can be found on the web page, http://hawaii.gov/hnl/airport-information/airlines-at-hnl

How do I catch a connecting flight to a neighbor island from Honolulu International Airport?

A good tip is find out the name of the connecting flight when you are making the reservations.

If you are flying with Hawaiian Airlines to the neighbor islands, you will depart from the Interisland Terminal Building. If you are flying with Island Air or Pacific Wings to the neighbor islands, you will depart from the Commuter Terminal Building, which is adjacent to the Interisland Terminal Building.

In general, there are two ways to get there:

– via Wiki-Wiki Express: This is a free shuttle that provides transportation around the Honolulu International Airport between terminal buildings. There will be signs directing you to the “Wiki-Wiki Shuttle”. “Wiki-Wiki Shuttle” bus stops are located outside each Terminal on the first level at curbside. Visitor information booths in the Main Overseas Terminal can provide additional assistance.

– a 10 – 15 minute walk: This is a 10 – 15 minute walk from the Main Overseas Terminal to the Interisland Terminal Building. There will be signs directing you to “Interisland Flights – Hawaiian”. The Commuter Terminal is an additional 5-10 minute walk from the Interisland Terminal Building. Upon arriving at the Interisland Terminal Building, go to the ground level and walk along the roadway to the Commuter Terminal.

There are courtesy phones at the Main Overseas Terminal, Interisland Terminal Building and Commuter Terminal to assist travelers daily, except between the hours of 12:30 a.m. through 4:00 a.m.

I have a connecting flight to a neighbor island from Honolulu International Airport. How is my luggage being handled?

Your ticket jacket contains claim tickets for your individual pieces of luggage. The claim ticket has the airport code for the final destination for your luggage. Example: You have claim tickets and are arriving at Honolulu International Airport and you have a connecting flight to Maui. If the final destination on the claim ticket reads HNL, your luggage will be dropped off at Honolulu International Airport. You will need to retrieve your luggage from Baggage Claim and take your luggage with you to the connecting flight. The common airport codes are:

HNL – Honolulu International Airport

ITO – Hilo International Airport

KOA – Kona International Airport at Keahole

LIH – Lihue Airport

OGG – Kahului Aiport


Is there some sort of visitor information assistance at the airports?

All major islands except Lanai and Molokai have a Visitor Information Program at the airport which assist the traveling public with airport and tourist-related information.

For passengers with short layovers at Honolulu International, are there facilities for showering and short naps?

The Airport Mini Hotel is no longer available. However, there are hotels just off the airport.

Courtesy phones are located on the Travelers Information Board in the baggage areas.

Are there baggage/luggage lockers or baggage storage facility at Honolulu International Airport, where are they located, and what are the rates, sizes available, and hours or operation?

Due to enhanced airport security requirements, baggage storage and locker facilities at the Honolulu International Airport are not available.

Aloha Airport Delivery maintains 4 vehicles onsite with a 5 minute response time. Baggage pick up and return anywhere on airport property and charge $20.00 for up to 4 bags for the first day and a reduced fee for multiple days. Personnel are available onsite at the airport 7 days a week between 8:00 AM and 8:00 PM. Storage is prepaid and 24 hour pick up and delivery upon approved reservations. Their phone number is (808) 372-5411. They can also be contacted via their website loacted at www.alohaairportdeliveryandstorage.com

The second company is Alii Stor-Mor that is located about a mile from the airport that has indicated to us over the phone that they could store items or luggage (up to four suitcases) for $20.00-$25.00 per day depending on the size of the bags. Their storage facility is open from 8:00 a.m. to 6:00 p.m. I would suggest contacting either by phone at (808) 836-0135, email at alii@aliistormor.com, or through the internet on their website at http://www.sparefoot.com/Honolulu-HI-self-storage/Alii-Stor-Mor-105763.html to get further details on this service. In addition, I have also found a website that will show where this company is located on a virtual map of Honolulu. This site is at http://www.superpages.com, type in “Honolulu” on the search and then 2670 Kilihau Street, Honolulu, Hawaii 96819 for the address of the company. You may need to use a taxi or rent a car to transport your items for this establishment if they can not arrange to pick up your luggage frm the airport which may or may not be possible depending on the size of the unit that is rented, how busy they are and their available personnel.

The last option would be Diamond Head Self Storage which charges $28.50 plus tax for up to four bags ($5.00 for each additional bag over four) from one to five days and $5.00 more per bag for six to ten days (over ten days will be charged the monthly rate). They are open from 7AM-7PM M-F, 9AM-5PM Sat, and 10AM-4PM Sun and can be contacted at phone number (808) 833-6870, fax number (808) 834-3450, email at info@diamondheadselfstorage.com, or through their website at www.diamondheadselfstorage.com. They do not pick up at the Honolulu International Airport and items for storage would have to be taken to their address near the airport at 633 Ahua Street, Honolulu, Hawaii 96819.

Are there wheelchairs available for use by disabled passengers?

Airlines provide assistance to passengers with special needs through their skycap (porter) service. Disabled passengers should make arrangements with their air carrier in advance, preferably when reservations are made/confirmed.

How can I comment or make a suggestion about my experiences at the airport?

The Airports Division maintains the Airports Suggestion Hotline which accepts comments and suggestions from the public. The hotline has handled comments ranging from commendations for airport/airline employees to the amount of noise generated by aircraft operations.

The phone number for the hotline is 1-888-697-7813.

What is the distance from Honolulu International Airport to Waikiki?

9 miles

Is it necessary to rent a car on Oahu?

The City and County of Honolulu operates “The Bus”. The Bus offers extensive routes which travel to all the major tourist attractions.

How can we rent space at an airport?

Hawaii’s Statewide Airports System is comprised of fifteen airports and is operated as a single system for management and financial purposes on behalf of the State by the Department of Transportation.

If you have specific airport(s) in mind, please direct your written inquiry detailing what location, space requirements and type of business to the respective Airport Manager with a courtesy copy to the Airports Administrator.

I have a product and/or service that I think the travelling public can use. Who shall I contact?

Please write a letter describing the product and/or service and a brief description about your company to the Airports Administrator.

I have a product and/or service that I think the airport can use. Who shall I contact?

Please write a letter describing the product and/or service and a brief description about your company to the respective Airport Manager with a courtesy copy to the Airports Administrator.