Terms and Definitions
Coordinated Transportation Services—a cooperative arrangement between human services agencies and/or transportation providers to combine or consolidate some or all transportation functions or activities of the different organizations, in order to improve the efficiency and effectiveness of an area’s transportation system. Many types and degrees of coordination exist, from vehicle sharing or the joint procurement of equipment or services to the performance of centralized administration and other functions by a single entity acting as a transportation broker. The intended result of coordination is lower costs for participating organizations through greater efficiency, which can mean better transportation services for the region.
Human Services Transportation—services provided to individuals with disabilities, seniors, persons with low income, and other individuals to enable them to access services and/or programs administered by public or private human services agencies.
Mobility Management—a broad term, usually meant to signify a customer-focused approach to connecting riders with transportation services so that seniors, people with disabilities, low-income workers, and youth can access the trips they need to get to jobs, services, and community life. Mobility Management covers many activities, including comprehensive coordination efforts and lower level, complementary programs, and services.