Error discovered on Hawaii driver licenses and state identification cards printed in February

Posted on Mar 6, 2023 in Highways News, Main, News

HONOLULU – The Hawai‘i Department of Transportation (HDOT) notifies Hawaiʻi residents of a printing error affecting Driver Licenses and State Identification Cards. The error is the incorrect printing of the large “Hawaii” text on the front of the cards, which was caused by a hardware change by the card vendor, Thales. The error has been corrected but Hawaiʻi residents who received a Hawaii Driver License or State Identification Card in February 2023 are encouraged to check their cards to see if they have a misprinted credential.

A sample of the misprint:

Caption: Properly printed Driver License with “Hawaii” in script font is on the left; the misprint with “Hawaii” in sans serif font is on the right.

Credentials with the misprint can be used normally because they have the proper security features in place. The Transportation Security Administration (TSA) and law enforcement statewide have been notified and provided samples of this printing error and have agreed to treat the misprinted credentials as a valid form of identification.

A total of 2,450 misprinted credentials were mailed out and will require re-printing. A breakdown by county is included below:

County                                         Card Count

City and County of Honolulu:        1,684

County of Hawaiʻi:                        353

County of Kauaʻi:                         121

County of Maui:                           292

The vendor will issue replacements at no cost to those effected by the misprint. Replacement cards will begin to be reissued this month.

For questions, please contact your county driver licensing office.

City and County of Honolulu: Note, the City and County of Honolulu will contact affected individuals and will send replacement credentials in the mail.

County of Hawaiʻi:                        (808) 961-2335

County of Kauaʻi:                          (808) 241-4242

County of Maui:                            (808) 270-7363