Department of Transportation

FEB. 2 UPDATE: The issue with the PMVI inspection application was resolved overnight, and as a result the inspection application on the PMVI iPad needs to be reinstalled. The vendor sent all inspection stations an email with instructions on updating the application and has been contacting each station by telephone to ensure they understand they need to update the application on their PMVI equipment. Inspections were being performed by 8:00 a.m. this morning, and over half of the stations have been operating normally as of noon today. Please contact your station before scheduling an inspection to make sure they have updated their software and are ready to inspect your vehicle.

 

HONOLULU – The Hawaiʻi Department of Transportation (HDOT) announces the statewide outage of the safety inspection software as of 8 a.m. on Thursday, Feb. 1.   

This issue affects the Apple iPads that Periodic Motor Vehicle Inspection (PMVI) stations use to scan and upload motorists’ documents to the system’s database. This issue prevents PMVI stations from completing safety checks and printing proof of inspection decals. 

The system provider, Parsons, has notified all counties of the outage and its subcontractor, ITI, is working with Apple Support to resolve the issue. However, there is no current estimate on when the system will return to function.  

A statement from Parsons said, “The periodic motor vehicle inspection program is unavailable for inspections today, February 1, 2024. Please call your individual inspection stations to confirm before heading out for an inspection. As a reminder, all inspections that expire in February 2024 have until the end of February 2024 to renew. We apologize for any inconvenience.” 

HDOT is monitoring this issue closely and will provide updates as they become available. For all updates, please follow HDOT on Twitter/X or Facebook, or visit the HDOT website, here: https://hidot.hawaii.gov/  

 

 

###