HI Connect Broadband Pilot
HI Connect is a free broadband service provided by the State of Hawaii.
A help desk is available at (808) 587-2163 for technical assistance within the service areas. Assistance is available through the help desk in English, Hawaiian, Chuukese, Marshallese, Ilocano, and Tagalog.
Service Areas
HI Connect WiFi is available at:
- Hale Po’ai
- Halia Hale
How to Connect
1) Go to ‘Settings’ on your computer or mobile device. | 2) Choose ‘Network & Internet’ or ‘WiFi’. | 3) Select the WiFi network named SSID HIConnect. |
Device specific instructions:
- iOS (iPhones and iPads) – Click on ‘Settings’ → ‘WiFi’ → Select ‘HIConnect.’ Wait for the pop-up, accept ‘Terms and Conditions,’ and click ‘Done’ on the right-hand corner of the screen.
- Windows, ChromeOS – Click on the WiFi symbol (looks like three curved lines coming from a dot) at the bottom corner of the screen, choose ‘HIConnect.’ Wait for the pop-up, accept the ‘Terms and Conditions,’ and click ‘Done’ on the right-hand corner of the pop-up.
- Mac – Click on the WiFi symbol at the top corner of the screen, choose the network ‘HIConnect.’ Wait for the pop-up, accept the ‘Terms and Conditions,’ and click ‘Done’ on the right-hand corner of the pop-up.
- Android – Click on ‘Settings’ → ‘WiFi’ → Select ‘HIConnect.’ Wait for the pop-up, accept ‘Terms and Conditions,’ and click ‘Done’ on the right-hand corner of the screen.
Frequently Asked Questions
Pilot Project Award
The HDOT Broadband Pilot was awarded to Hawaiian Telcom on Feb. 25, 2021. Details on the award can be found here.